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Hot Water R H.P.C. Avant Xl 200/21 Tst
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Shipping Information
Flat Rate Shipping New Zealand Wide:
- Urban Delivery: $7.49 for all orders under 30kg
- Rural Delivery: $10.49 for all orders under 30kg
- Heavy Items (over 30kg): $19.95 to any Mainstream Depot or non-rural address NZ-wide
We stock thousands of items in-house and utilize a network of suppliers across New Zealand to ensure quick access to a wide range of parts. Orders for in-stock items are typically dispatched on an overnight service nationwide. However, please allow an additional 1-2 days for large or oversized orders due to shipping constraints.
If you need any clarification on shipping times or availability, feel free to contact us!
Returns Policy
At SES Direct, our goal is to get your gear up and running as quickly as possible. If you've ordered the wrong part, we’re here to help and will do our best to sort things out for you.
Return Eligibility:
- Our return policy is valid for 14 working days from the delivery date of your order. Unfortunately, if 14 working days have passed, we cannot offer a refund or exchange.
- To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.
- Please note we do not take liability for the accuracy of photos as we go by part numbers not photos.
Return Process:
- Before returning any item, please contact us to receive a return number, which must accompany your returned goods. This will be supplied via email.
- Return shipping costs are the customer’s responsibility.
- Electrical items are only credited at our discretion.
- A restocking fee of 20% or $15.00 (whichever is greater) applies to common items we stock.
- For ‘indent’ parts (special orders made just for you), a minimum 25% restocking fee applies.
- Some specialist or ‘one-off’ items may not be eligible for return if they cannot be sent back to our suppliers.
Freight Credit:
We will only credit freight costs if we sent the incorrect part by mistake.
If you're unsure about a product or need clarification on our returns policy, please contact us before placing your order. We're happy to help! You can reach us at 0800 296 586.
Our opening hours for emails, pick ups and placing orders during the holiday break period. (Store is still not open)
We will be operating with a minimum team between stat days and will endeavor to get orders out in a timely manner.
Some of our suppliers will be closed during this time, this may affect the processing of some orders. Please be patient with our staff as we are doing our best during this busy time
