Xmas & New Year Trading – SES Direct

Operating Over the Holiday Period

SES Direct will be operating throughout the Christmas and New Year period on a skeleton crew, allowing us to continue processing orders and assisting customers during normal business days.

We are only fully closed on New Zealand Statutory Holidays.

⏰ Early Closures – Christmas Eve & New Year’s Eve

Due to early courier collections, we will be closing earlier than usual on:

• Christmas Eve – 24 December

• New Year’s Eve – 31 December

Orders placed after courier cut-off times on these days will be processed on the next working day.

📦 Order Processing & Dispatch

• Orders are processed on working days only

• Dispatch continues as normal on non-Stat Days

• Operating on a skeleton crew may result in slightly longer processing times, particularly during peak days

We appreciate your patience during this busy period.

🏭 Supplier Holiday Closures

Some of our suppliers are closed or operating reduced hours over the holiday period, which may affect availability or lead times for certain items:

• Briggs & Stratton – Closed until 5 January

• Oregon – Closed until 5 January

• Oleo-Mac – Closed until 5 January

• Makita – Closed on Statutory Holidays only

Orders requiring stock from closed suppliers will be processed once suppliers reopen.

📞 Customer Support Hours

Our support hours remain:
Monday to Friday, 9am – 4pm
(excluding Statutory Holidays)

If we’re unable to respond immediately, please leave your details and we’ll get back to you as soon as possible.

🚚 Courier & Delivery Information

Couriers may experience higher volumes and minor delays during the Christmas period. Once orders have been dispatched, delivery timeframes are subject to courier networks.

Thank You 🎄

Thank you for your understanding and continued support. We wish you a safe and happy Christmas and New Year from the SES Direct team.