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T-Wrench (Various-Select Your Choice)
Shipping Information
Flat Rate Shipping – New Zealand Wide
-
Urban Delivery: $9.95
-
Rural Delivery: $12.95
-
Oversized Items: $24.95 for delivery to a Mainstream Depot or non-rural address anywhere in New Zealand
-
Australia Shipping: $24.95
What Are Oversized Items?
Oversized items are products weighing 30kg or more, or measuring over 0.2m².
Depending on their size and weight, some oversized items may still be suitable for standard courier delivery. Others may require freight delivery through Mainstream.
The $24.95 freight rate applies to oversized items requiring delivery to a Mainstream Depot or non-rural address.
Product Availability & Dispatch
We offer thousands of products and work with a network of suppliers throughout New Zealand to provide access to a wide range of parts.
Some items may require additional time to source or dispatch, depending on supplier availability.
If you have any questions about shipping, delivery times or product availability, please don't hesitate to contact us. We're always happy to help!
Returns Policy
At SES Direct, our goal is to get your gear up and running as quickly as possible. If you've ordered the wrong part, we’re here to help and will do our best to sort things out for you.
Return Eligibility:
- Our return policy is valid for 14 working days from the delivery date of your order. Unfortunately, if 14 working days have passed, we cannot offer a refund or exchange.
- To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.
- Please note we do not take liability for the accuracy of photos as we go by part numbers not photos.
Return Process:
- Before returning any item, please contact us to receive a return number, which must accompany your returned goods. This will be supplied via email.
- Return shipping costs are the customer’s responsibility.
- Electrical items are only credited at our discretion.
- A restocking fee of 20% or $15.00 (whichever is greater) applies to common items.
- For ‘indent’ parts (special orders made just for you), a minimum 25% restocking fee applies.
- Some specialist or ‘one-off’ items may not be eligible for return if they cannot be sent back to our suppliers.
Freight Credit:
We will only credit freight costs if we sent the incorrect part by mistake.
If you're unsure about a product or need clarification on our returns policy, please contact us before placing your order. We're happy to help! You can reach us at sales@sesdirect.co.nz.
