{"id":9108105298164,"title":"Proselect PSA312 Air Filter – Audi, Volkswagen, Skoda","handle":"proselect-psa312-air-filter-audi-volkswagen-skoda","description":"\u003cp\u003eThe \u003cstrong data-start=\"306\" data-end=\"337\"\u003eProselect PSA312 Air Filter\u003c\/strong\u003e is engineered to deliver outstanding filtration performance for a wide range of Audi, Volkswagen, and Skoda models. Manufactured by leading global suppliers, Proselect filters are designed to exceed OEM standards—providing superior contaminant removal, extended service life, and improved fuel economy.\u003c\/p\u003e\n\u003cp\u003eGuaranteed for the service interval of your vehicle, this panel-type air filter is a reliable, cost-effective replacement backed by a nationwide warranty.\u003c\/p\u003e\n\u003chr data-start=\"802\" data-end=\"805\"\u003e\n\u003cp data-start=\"807\" data-end=\"829\"\u003e\u003cstrong data-start=\"811\" data-end=\"827\"\u003eKey Features\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"830\" data-end=\"1127\"\u003e\n\u003cli data-start=\"830\" data-end=\"879\"\u003eDesigned to meet or exceed OEM specifications\u003c\/li\u003e\n\u003cli data-start=\"880\" data-end=\"928\"\u003eImproves fuel economy and engine performance\u003c\/li\u003e\n\u003cli data-start=\"929\" data-end=\"979\"\u003ePremium media for superior contaminant removal\u003c\/li\u003e\n\u003cli data-start=\"980\" data-end=\"1035\"\u003eGuaranteed for the service interval of your vehicle\u003c\/li\u003e\n\u003cli data-start=\"1036\" data-end=\"1075\"\u003eBacked by GPC’s nationwide warranty\u003c\/li\u003e\n\u003cli data-start=\"1076\" data-end=\"1127\"\u003eSourced from world-leading filter manufacturers\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-start=\"1129\" data-end=\"1132\"\u003e\n\u003cp data-start=\"1134\" data-end=\"1158\"\u003e\u003cstrong data-start=\"1138\" data-end=\"1156\"\u003eSpecifications\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"1159\" data-end=\"1280\"\u003e\n\u003cli data-start=\"1159\" data-end=\"1185\"\u003eType: Panel Air Filter\u003c\/li\u003e\n\u003cli data-start=\"1186\" data-end=\"1204\"\u003eLength: 345 mm\u003c\/li\u003e\n\u003cli data-start=\"1205\" data-end=\"1222\"\u003eWidth: 135 mm\u003c\/li\u003e\n\u003cli data-start=\"1223\" data-end=\"1240\"\u003eHeight: 70 mm\u003c\/li\u003e\n\u003cli data-start=\"1241\" data-end=\"1280\"\u003eWarranty: Service interval coverage\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-start=\"1282\" data-end=\"1285\"\u003e\n\u003cp data-start=\"1287\" data-end=\"1324\"\u003e\u003cstrong data-start=\"1291\" data-end=\"1322\"\u003eFits (Vehicle Applications)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong data-start=\"1325\" data-end=\"1333\"\u003eAudi\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"1336\" data-end=\"1646\"\u003e\n\u003cli data-start=\"1336\" data-end=\"1432\"\u003eA3 (8L1, 8P1, 8P7, 8PA, 8V1, 8VK, 8V7, 8VE) – multiple petrol and diesel engines [1996–2020]\u003c\/li\u003e\n\u003cli data-start=\"1433\" data-end=\"1480\"\u003eA4 (8EC B7) – 2.0L Turbo Petrol [2004–2008]\u003c\/li\u003e\n\u003cli data-start=\"1481\" data-end=\"1534\"\u003eA6 (C7 4G2, 4GC, 4G5, 4GD) – 2.0L TDI [2011–2018]\u003c\/li\u003e\n\u003cli data-start=\"1535\" data-end=\"1590\"\u003eQ3 (8UB, 8UG) – petrol \u0026amp; diesel engines [2011–2018]\u003c\/li\u003e\n\u003cli data-start=\"1591\" data-end=\"1646\"\u003eTT (8J3, 8J9) – petrol \u0026amp; diesel engines [2008–2014]\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong data-start=\"1648\" data-end=\"1657\"\u003eSkoda\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"1660\" data-end=\"1829\"\u003e\n\u003cli data-start=\"1660\" data-end=\"1719\"\u003eOctavia (1Z3, 1Z5) – petrol \u0026amp; diesel models [2004–2013]\u003c\/li\u003e\n\u003cli data-start=\"1720\" data-end=\"1778\"\u003eSuperb (3T4, 3T5) – petrol \u0026amp; diesel models [2008–2015]\u003c\/li\u003e\n\u003cli data-start=\"1779\" data-end=\"1829\"\u003eYeti (5L) – petrol \u0026amp; diesel models [2009–2017]\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong data-start=\"1831\" data-end=\"1845\"\u003eVolkswagen\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"1848\" data-end=\"2531\"\u003e\n\u003cli data-start=\"1848\" data-end=\"1899\"\u003eBeetle (5C1, 5C2) – 1.4L \u0026amp; 2.0L TSI [2011–2019]\u003c\/li\u003e\n\u003cli data-start=\"1900\" data-end=\"1990\"\u003eCaddy (2CA, 2CH, 2KA, 2KH, 2CB, 2CJ, 2KB, 2KJ, SAA, SAH) – petrol \u0026amp; diesel [2004–2020]\u003c\/li\u003e\n\u003cli data-start=\"1991\" data-end=\"2036\"\u003eCC (358 B7) – petrol \u0026amp; diesel [2011–2016]\u003c\/li\u003e\n\u003cli data-start=\"2037\" data-end=\"2085\"\u003eEOS (1F7, 1F8) – petrol \u0026amp; diesel [2006–2015]\u003c\/li\u003e\n\u003cli data-start=\"2086\" data-end=\"2169\"\u003eGolf (Mk5 1K1, Mk6 5K1\/AJ5, Mk6 Cabrio 517, Mk7) – multiple engines [2003–2016]\u003c\/li\u003e\n\u003cli data-start=\"2170\" data-end=\"2245\"\u003eJetta (Mk3 1K2, Mk4 162\/163, Mk2 165\/19E) – petrol \u0026amp; diesel [1987–2017]\u003c\/li\u003e\n\u003cli data-start=\"2246\" data-end=\"2329\"\u003ePassat (B6 3C2\/3C5, B7 362\/365, Alltrack, CC 357) – petrol \u0026amp; diesel [2005–2014]\u003c\/li\u003e\n\u003cli data-start=\"2330\" data-end=\"2382\"\u003eScirocco (137, 138) – petrol engines [2008–2017]\u003c\/li\u003e\n\u003cli data-start=\"2383\" data-end=\"2427\"\u003eSharan (7N1, 7N2) – 2.0L TDI [2010–2015]\u003c\/li\u003e\n\u003cli data-start=\"2428\" data-end=\"2474\"\u003eTiguan (5N_) – petrol \u0026amp; diesel [2007–2018]\u003c\/li\u003e\n\u003cli data-start=\"2475\" data-end=\"2531\"\u003eTouran (1T1, 1T2, 1T3) – petrol \u0026amp; diesel [2003–2015]\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-start=\"2533\" data-end=\"2536\"\u003e\n\u003cp data-start=\"2538\" data-end=\"2564\"\u003e\u003cstrong data-start=\"2542\" data-end=\"2562\"\u003eOEM Part Numbers\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOEM Part No. PSA312\u003c\/p\u003e\n\u003ch3 data-start=\"2635\" data-end=\"2655\"\u003e\u003cstrong data-start=\"2639\" data-end=\"2653\"\u003eAlternates\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cul data-start=\"2656\" data-end=\"2799\"\u003e\n\u003cli data-start=\"2656\" data-end=\"2702\"\u003e\n\u003cp data-start=\"2658\" data-end=\"2702\"\u003e\u003cstrong data-start=\"2658\" data-end=\"2683\"\u003eRyco A1711 Air Filter\u003c\/strong\u003e – OEM equivalent\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2703\" data-end=\"2750\"\u003e\n\u003cp data-start=\"2705\" data-end=\"2750\"\u003e\u003cstrong data-start=\"2705\" data-end=\"2731\"\u003eNAPA NAF312 Air Filter\u003c\/strong\u003e – OEM equivalent\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2751\" data-end=\"2799\"\u003e\n\u003cp data-start=\"2753\" data-end=\"2799\"\u003e\u003cstrong data-start=\"2753\" data-end=\"2780\"\u003eRepco RAF312 Air Filter\u003c\/strong\u003e – OEM equivalent\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-start=\"2801\" data-end=\"2897\"\u003e\u003cem data-start=\"2801\" data-end=\"2895\"\u003e(Alternate parts are considered equivalent products but not necessarily direct replacements)\u003c\/em\u003e\u003c\/p\u003e","published_at":"2025-08-14T16:15:52+12:00","created_at":"2025-08-14T16:15:51+12:00","vendor":"Pro Select","type":"Air Filter","tags":["Air Filtration","Automotive - Filters \u0026 Fluids","Car Brand - Audi","Car Brand - Volkswagen","Categories- Automotive"],"price":5500,"price_min":5500,"price_max":5500,"available":true,"price_varies":false,"compare_at_price":6300,"compare_at_price_min":6300,"compare_at_price_max":6300,"compare_at_price_varies":false,"variants":[{"id":46765547716852,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"NP-PSA312","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Proselect PSA312 Air Filter – Audi, Volkswagen, Skoda","public_title":null,"options":["Default Title"],"price":5500,"weight":0,"compare_at_price":6300,"inventory_quantity":0,"inventory_management":"shopify","inventory_policy":"continue","barcode":null,"requires_selling_plan":false,"selling_plan_allocations":[]}],"images":["\/\/sesdirect.co.nz\/cdn\/shop\/files\/64219474-7e33-4ad1-b43a-3e566e9d24351A6115602.jpg?v=1755741310","\/\/sesdirect.co.nz\/cdn\/shop\/files\/d4e83fd2-fe9b-45f8-8611-71d4bcb19c741A6115602_1.jpg?v=1755741315"],"featured_image":"\/\/sesdirect.co.nz\/cdn\/shop\/files\/64219474-7e33-4ad1-b43a-3e566e9d24351A6115602.jpg?v=1755741310","options":["Title"],"media":[{"alt":"Proselect PSA312 Air Filter – Audi, Volkswagen, Skoda - SES Direct Ltd","id":39727310799092,"position":1,"preview_image":{"aspect_ratio":1.0,"height":453,"width":453,"src":"\/\/sesdirect.co.nz\/cdn\/shop\/files\/64219474-7e33-4ad1-b43a-3e566e9d24351A6115602.jpg?v=1755741310"},"aspect_ratio":1.0,"height":453,"media_type":"image","src":"\/\/sesdirect.co.nz\/cdn\/shop\/files\/64219474-7e33-4ad1-b43a-3e566e9d24351A6115602.jpg?v=1755741310","width":453},{"alt":"Proselect PSA312 Air Filter – Audi, Volkswagen, Skoda - SES Direct Ltd","id":39727310995700,"position":2,"preview_image":{"aspect_ratio":1.0,"height":453,"width":453,"src":"\/\/sesdirect.co.nz\/cdn\/shop\/files\/d4e83fd2-fe9b-45f8-8611-71d4bcb19c741A6115602_1.jpg?v=1755741315"},"aspect_ratio":1.0,"height":453,"media_type":"image","src":"\/\/sesdirect.co.nz\/cdn\/shop\/files\/d4e83fd2-fe9b-45f8-8611-71d4bcb19c741A6115602_1.jpg?v=1755741315","width":453}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003cp\u003eThe \u003cstrong data-start=\"306\" data-end=\"337\"\u003eProselect PSA312 Air Filter\u003c\/strong\u003e is engineered to deliver outstanding filtration performance for a wide range of Audi, Volkswagen, and Skoda models. Manufactured by leading global suppliers, Proselect filters are designed to exceed OEM standards—providing superior contaminant removal, extended service life, and improved fuel economy.\u003c\/p\u003e\n\u003cp\u003eGuaranteed for the service interval of your vehicle, this panel-type air filter is a reliable, cost-effective replacement backed by a nationwide warranty.\u003c\/p\u003e\n\u003chr data-start=\"802\" data-end=\"805\"\u003e\n\u003cp data-start=\"807\" data-end=\"829\"\u003e\u003cstrong data-start=\"811\" data-end=\"827\"\u003eKey Features\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"830\" data-end=\"1127\"\u003e\n\u003cli data-start=\"830\" data-end=\"879\"\u003eDesigned to meet or exceed OEM specifications\u003c\/li\u003e\n\u003cli data-start=\"880\" data-end=\"928\"\u003eImproves fuel economy and engine performance\u003c\/li\u003e\n\u003cli data-start=\"929\" data-end=\"979\"\u003ePremium media for superior contaminant removal\u003c\/li\u003e\n\u003cli data-start=\"980\" data-end=\"1035\"\u003eGuaranteed for the service interval of your vehicle\u003c\/li\u003e\n\u003cli data-start=\"1036\" data-end=\"1075\"\u003eBacked by GPC’s nationwide warranty\u003c\/li\u003e\n\u003cli data-start=\"1076\" data-end=\"1127\"\u003eSourced from world-leading filter manufacturers\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-start=\"1129\" data-end=\"1132\"\u003e\n\u003cp data-start=\"1134\" data-end=\"1158\"\u003e\u003cstrong data-start=\"1138\" data-end=\"1156\"\u003eSpecifications\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"1159\" data-end=\"1280\"\u003e\n\u003cli data-start=\"1159\" data-end=\"1185\"\u003eType: Panel Air Filter\u003c\/li\u003e\n\u003cli data-start=\"1186\" data-end=\"1204\"\u003eLength: 345 mm\u003c\/li\u003e\n\u003cli data-start=\"1205\" data-end=\"1222\"\u003eWidth: 135 mm\u003c\/li\u003e\n\u003cli data-start=\"1223\" data-end=\"1240\"\u003eHeight: 70 mm\u003c\/li\u003e\n\u003cli data-start=\"1241\" data-end=\"1280\"\u003eWarranty: Service interval coverage\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-start=\"1282\" data-end=\"1285\"\u003e\n\u003cp data-start=\"1287\" data-end=\"1324\"\u003e\u003cstrong data-start=\"1291\" data-end=\"1322\"\u003eFits (Vehicle Applications)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong data-start=\"1325\" data-end=\"1333\"\u003eAudi\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"1336\" data-end=\"1646\"\u003e\n\u003cli data-start=\"1336\" data-end=\"1432\"\u003eA3 (8L1, 8P1, 8P7, 8PA, 8V1, 8VK, 8V7, 8VE) – multiple petrol and diesel engines [1996–2020]\u003c\/li\u003e\n\u003cli data-start=\"1433\" data-end=\"1480\"\u003eA4 (8EC B7) – 2.0L Turbo Petrol [2004–2008]\u003c\/li\u003e\n\u003cli data-start=\"1481\" data-end=\"1534\"\u003eA6 (C7 4G2, 4GC, 4G5, 4GD) – 2.0L TDI [2011–2018]\u003c\/li\u003e\n\u003cli data-start=\"1535\" data-end=\"1590\"\u003eQ3 (8UB, 8UG) – petrol \u0026amp; diesel engines [2011–2018]\u003c\/li\u003e\n\u003cli data-start=\"1591\" data-end=\"1646\"\u003eTT (8J3, 8J9) – petrol \u0026amp; diesel engines [2008–2014]\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong data-start=\"1648\" data-end=\"1657\"\u003eSkoda\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"1660\" data-end=\"1829\"\u003e\n\u003cli data-start=\"1660\" data-end=\"1719\"\u003eOctavia (1Z3, 1Z5) – petrol \u0026amp; diesel models [2004–2013]\u003c\/li\u003e\n\u003cli data-start=\"1720\" data-end=\"1778\"\u003eSuperb (3T4, 3T5) – petrol \u0026amp; diesel models [2008–2015]\u003c\/li\u003e\n\u003cli data-start=\"1779\" data-end=\"1829\"\u003eYeti (5L) – petrol \u0026amp; diesel models [2009–2017]\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong data-start=\"1831\" data-end=\"1845\"\u003eVolkswagen\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"1848\" data-end=\"2531\"\u003e\n\u003cli data-start=\"1848\" data-end=\"1899\"\u003eBeetle (5C1, 5C2) – 1.4L \u0026amp; 2.0L TSI [2011–2019]\u003c\/li\u003e\n\u003cli data-start=\"1900\" data-end=\"1990\"\u003eCaddy (2CA, 2CH, 2KA, 2KH, 2CB, 2CJ, 2KB, 2KJ, SAA, SAH) – petrol \u0026amp; diesel [2004–2020]\u003c\/li\u003e\n\u003cli data-start=\"1991\" data-end=\"2036\"\u003eCC (358 B7) – petrol \u0026amp; diesel [2011–2016]\u003c\/li\u003e\n\u003cli data-start=\"2037\" data-end=\"2085\"\u003eEOS (1F7, 1F8) – petrol \u0026amp; diesel [2006–2015]\u003c\/li\u003e\n\u003cli data-start=\"2086\" data-end=\"2169\"\u003eGolf (Mk5 1K1, Mk6 5K1\/AJ5, Mk6 Cabrio 517, Mk7) – multiple engines [2003–2016]\u003c\/li\u003e\n\u003cli data-start=\"2170\" data-end=\"2245\"\u003eJetta (Mk3 1K2, Mk4 162\/163, Mk2 165\/19E) – petrol \u0026amp; diesel [1987–2017]\u003c\/li\u003e\n\u003cli data-start=\"2246\" data-end=\"2329\"\u003ePassat (B6 3C2\/3C5, B7 362\/365, Alltrack, CC 357) – petrol \u0026amp; diesel [2005–2014]\u003c\/li\u003e\n\u003cli data-start=\"2330\" data-end=\"2382\"\u003eScirocco (137, 138) – petrol engines [2008–2017]\u003c\/li\u003e\n\u003cli data-start=\"2383\" data-end=\"2427\"\u003eSharan (7N1, 7N2) – 2.0L TDI [2010–2015]\u003c\/li\u003e\n\u003cli data-start=\"2428\" data-end=\"2474\"\u003eTiguan (5N_) – petrol \u0026amp; diesel [2007–2018]\u003c\/li\u003e\n\u003cli data-start=\"2475\" data-end=\"2531\"\u003eTouran (1T1, 1T2, 1T3) – petrol \u0026amp; diesel [2003–2015]\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-start=\"2533\" data-end=\"2536\"\u003e\n\u003cp data-start=\"2538\" data-end=\"2564\"\u003e\u003cstrong data-start=\"2542\" data-end=\"2562\"\u003eOEM Part Numbers\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOEM Part No. PSA312\u003c\/p\u003e\n\u003ch3 data-start=\"2635\" data-end=\"2655\"\u003e\u003cstrong data-start=\"2639\" data-end=\"2653\"\u003eAlternates\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cul data-start=\"2656\" data-end=\"2799\"\u003e\n\u003cli data-start=\"2656\" data-end=\"2702\"\u003e\n\u003cp data-start=\"2658\" data-end=\"2702\"\u003e\u003cstrong data-start=\"2658\" data-end=\"2683\"\u003eRyco A1711 Air Filter\u003c\/strong\u003e – OEM equivalent\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2703\" data-end=\"2750\"\u003e\n\u003cp data-start=\"2705\" data-end=\"2750\"\u003e\u003cstrong data-start=\"2705\" data-end=\"2731\"\u003eNAPA NAF312 Air Filter\u003c\/strong\u003e – OEM equivalent\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2751\" data-end=\"2799\"\u003e\n\u003cp data-start=\"2753\" data-end=\"2799\"\u003e\u003cstrong data-start=\"2753\" data-end=\"2780\"\u003eRepco RAF312 Air Filter\u003c\/strong\u003e – OEM equivalent\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-start=\"2801\" data-end=\"2897\"\u003e\u003cem data-start=\"2801\" data-end=\"2895\"\u003e(Alternate parts are considered equivalent products but not necessarily direct replacements)\u003c\/em\u003e\u003c\/p\u003e"}
Proselect PSA312 Air Filter – Audi, Volkswagen, Skoda
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Shipping Information
Flat Rate Shipping New Zealand Wide:
- Urban Delivery: $7.95 for all orders under 30kg
- Rural Delivery: $10.95 for all orders under 30kg
- Heavy Items (over 30kg): $19.95 to any Mainstream Depot or non-rural address NZ-wide
We stock thousands of items in-house and utilize a network of suppliers across New Zealand to ensure quick access to a wide range of parts. Orders for in-stock items are typically dispatched on an overnight service nationwide. However, please allow an additional 1-2 days for large or oversized orders due to shipping constraints.
If you need any clarification on shipping times or availability, feel free to contact us!
Please note we do not take liability for the accuracy of photos as we go by part numbers not photos.
Operating Over the Holiday Period
SES Direct will be operating throughout the Christmas and New Year period on a skeleton crew, allowing us to continue processing orders and assisting customers during normal business days.
We are only fully closed on New Zealand Statutory Holidays.
⏰ Early Closures – Christmas Eve & New Year’s Eve
Due to early courier collections, we will be closing earlier than usual on:
-
Christmas Eve – 24 December
-
New Year’s Eve – 31 December
Orders placed after courier cut-off times on these days will be processed on the next working day.
📦 Order Processing & Dispatch
-
Orders are processed on working days only
-
Dispatch continues as normal on non-Stat Days
-
Operating on a skeleton crew may result in slightly longer processing times, particularly during peak days
We appreciate your patience during this busy period.
🏭 Supplier Holiday Closures
Some of our suppliers are closed or operating reduced hours over the holiday period, which may affect availability or lead times for certain items:
-
Briggs & Stratton – Closed until 5 January
-
Oregon – Closed until 5 January
-
Oleo-Mac – Closed until 5 January
-
Makita – Closed on Statutory Holidays only
Orders requiring stock from closed suppliers will be processed once suppliers reopen.
📞 Customer Support Hours
Our support hours remain:
Monday to Friday, 9am – 4pm
(excluding Statutory Holidays)
If we’re unable to respond immediately, please leave your details and we’ll get back to you as soon as possible.
🚚 Courier & Delivery Information
Couriers may experience higher volumes and minor delays during the Christmas period. Once orders have been dispatched, delivery timeframes are subject to courier networks.
Thank You 🎄
Thank you for your understanding and continued support. We wish you a safe and happy Christmas and New Year from the SES Direct team.
Our customer support hours remain Monday to Friday, 9am – 4pm (excluding Statutory Holidays). If we’re unable to respond immediately, please leave your details and we’ll get back to you as soon as possible.
Returns Policy
At SES Direct, our goal is to get your gear up and running as quickly as possible. If you've ordered the wrong part, we’re here to help and will do our best to sort things out for you.
Return Eligibility:
- Our return policy is valid for 14 working days from the delivery date of your order. Unfortunately, if 14 working days have passed, we cannot offer a refund or exchange.
- To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.
- Please note we do not take liability for the accuracy of photos as we go by part numbers not photos.
Return Process:
- Before returning any item, please contact us to receive a return number, which must accompany your returned goods. This will be supplied via email.
- Return shipping costs are the customer’s responsibility.
- Electrical items are only credited at our discretion.
- A restocking fee of 20% or $15.00 (whichever is greater) applies to common items we stock.
- For ‘indent’ parts (special orders made just for you), a minimum 25% restocking fee applies.
- Some specialist or ‘one-off’ items may not be eligible for return if they cannot be sent back to our suppliers.
Freight Credit:
We will only credit freight costs if we sent the incorrect part by mistake.
If you're unsure about a product or need clarification on our returns policy, please contact us before placing your order. We're happy to help! You can reach us at 0800 296 586.
