{"id":9108049756404,"title":"NAPA NTTKWP199 Timing Kit with Water Pump | Toyota 3S-FE, 4S-FE, 5S-FE Petrol Engines","handle":"napa-nttkwp199-timing-kit-with-water-pump-toyota-3s-fe-4s-fe-5s-fe-petrol-engines","description":"\u003cp data-start=\"445\" data-end=\"963\"\u003eThe NAPA NTTKWP199 Timing Kit with Water Pump is an OEM-quality solution for Toyota’s 3S-FE, 4S-FE, and 5S-FE DOHC petrol engines. This complete kit includes all critical components for a full timing system overhaul — timing belt, tensioner, idler pulley, water pump, seal kit, and small parts — ensuring precise valve timing, reliable cooling, and extended engine life. Ideal for preventive maintenance or full timing service on mid-90s to early-2000s Toyota sedans, wagons, coupes, and SUVs.\u003c\/p\u003e\n\u003chr data-start=\"965\" data-end=\"968\"\u003e\n\u003cp data-start=\"970\" data-end=\"990\"\u003e\u003cstrong data-start=\"970\" data-end=\"988\"\u003eSpecifications\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"992\" data-end=\"1300\"\u003e\n\u003cli data-start=\"992\" data-end=\"1011\"\u003e\n\u003cp data-start=\"994\" data-end=\"1011\"\u003e\u003cstrong data-start=\"994\" data-end=\"1004\"\u003eBrand:\u003c\/strong\u003e NAPA\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1012\" data-end=\"1039\"\u003e\n\u003cp data-start=\"1014\" data-end=\"1039\"\u003e\u003cstrong data-start=\"1014\" data-end=\"1027\"\u003ePart No.:\u003c\/strong\u003e NTTKWP199\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1040\" data-end=\"1080\"\u003e\n\u003cp data-start=\"1042\" data-end=\"1080\"\u003e\u003cstrong data-start=\"1042\" data-end=\"1051\"\u003eType:\u003c\/strong\u003e Timing Kit inc. Water Pump\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1081\" data-end=\"1115\"\u003e\n\u003cp data-start=\"1083\" data-end=\"1115\"\u003e\u003cstrong data-start=\"1083\" data-end=\"1096\"\u003eWarranty:\u003c\/strong\u003e Service Interval\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1116\" data-end=\"1144\"\u003e\n\u003cp data-start=\"1118\" data-end=\"1144\"\u003e\u003cstrong data-start=\"1118\" data-end=\"1138\"\u003eUnit of Measure:\u003c\/strong\u003e Kit\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1145\" data-end=\"1231\"\u003e\n\u003cp data-start=\"1147\" data-end=\"1231\"\u003e\u003cstrong data-start=\"1147\" data-end=\"1160\"\u003eIncludes:\u003c\/strong\u003e Belt, Tensioner, Idler Pulley, Water Pump, Seal Kit, Small Parts Kit\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1232\" data-end=\"1262\"\u003e\n\u003cp data-start=\"1234\" data-end=\"1262\"\u003e\u003cstrong data-start=\"1234\" data-end=\"1251\"\u003eDriven Units:\u003c\/strong\u003e Camshaft\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1263\" data-end=\"1300\"\u003e\n\u003cp data-start=\"1265\" data-end=\"1300\"\u003e\u003cstrong data-start=\"1265\" data-end=\"1282\"\u003eHousing Type:\u003c\/strong\u003e Without housing\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-start=\"1302\" data-end=\"1305\"\u003e\n\u003cp data-start=\"1307\" data-end=\"1321\"\u003e\u003cstrong data-start=\"1307\" data-end=\"1319\"\u003eFeatures\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"1323\" data-end=\"1663\"\u003e\n\u003cli data-start=\"1323\" data-end=\"1395\"\u003e\n\u003cp data-start=\"1325\" data-end=\"1395\"\u003eComplete timing system kit for Toyota 3S\/4S\/5S series petrol engines\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1396\" data-end=\"1460\"\u003e\n\u003cp data-start=\"1398\" data-end=\"1460\"\u003eHigh-quality water pump ensures reliable cooling performance\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1461\" data-end=\"1529\"\u003e\n\u003cp data-start=\"1463\" data-end=\"1529\"\u003eOEM-spec belt, tensioner, and idler pulley for long service life\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1530\" data-end=\"1589\"\u003e\n\u003cp data-start=\"1532\" data-end=\"1589\"\u003eSeal kit prevents oil leaks and protects belt integrity\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1590\" data-end=\"1663\"\u003e\n\u003cp data-start=\"1592\" data-end=\"1663\"\u003eCovers a wide range of Toyota passenger and light commercial vehicles\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-start=\"1665\" data-end=\"1668\"\u003e\n\u003cp data-start=\"1670\" data-end=\"1691\"\u003e\u003cstrong data-start=\"1670\" data-end=\"1689\"\u003eVehicle Fitment\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp data-start=\"1693\" data-end=\"1705\"\u003e\u003cstrong data-start=\"1693\" data-end=\"1703\"\u003eToyota\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"1706\" data-end=\"2572\"\u003e\n\u003cli data-start=\"1706\" data-end=\"1799\"\u003e\n\u003cp data-start=\"1708\" data-end=\"1799\"\u003eCaldina ST190G\/ST191\/ST195G\/ST210G\/ST215G – 1.8L 4S-FE, 2.0L 3S-FE Petrol [11\/92 – 09\/02]\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1800\" data-end=\"1909\"\u003e\n\u003cp data-start=\"1802\" data-end=\"1909\"\u003eCamry \/ Vista SV21–SV42 \/ SXV10–SXV25 \/ SXV20 – 1.8L 4S-FE, 2.0L 3S-FE, 2.2L 5S-FE Petrol [11\/86 – 11\/01]\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1910\" data-end=\"1987\"\u003e\n\u003cp data-start=\"1912\" data-end=\"1987\"\u003eCarina ED ST162 \/ Carina ST170 – 1.8L 4S-FE, 4S-FI Petrol [08\/85 – 03\/92]\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1988\" data-end=\"2068\"\u003e\n\u003cp data-start=\"1990\" data-end=\"2068\"\u003eCelica ST162 \/ ST184 \/ ST204 – 2.0L 3S-FE, 2.2L 5S-FE Petrol [01\/87 – 08\/99]\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2069\" data-end=\"2120\"\u003e\n\u003cp data-start=\"2071\" data-end=\"2120\"\u003eChaser SX90 – 1.8L 4S-FE Petrol [10\/92 – 09\/96]\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2121\" data-end=\"2191\"\u003e\n\u003cp data-start=\"2123\" data-end=\"2191\"\u003eCorona ST171–ST210 – 1.8L 4S-FE, 2.0L 3S-FE Petrol [12\/87 – 06\/02]\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2192\" data-end=\"2255\"\u003e\n\u003cp data-start=\"2194\" data-end=\"2255\"\u003eCressida \/ Mark II SX90 – 1.8L 4S-FE Petrol [10\/92 – 09\/96]\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2256\" data-end=\"2326\"\u003e\n\u003cp data-start=\"2258\" data-end=\"2326\"\u003eCurren ST206–ST208 – 1.8L 4S-FE, 2.0L 3S-FE Petrol [02\/94 – 10\/98]\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2327\" data-end=\"2381\"\u003e\n\u003cp data-start=\"2329\" data-end=\"2381\"\u003eGaia SXM15 – 2.0L 3S-FE Petrol AWD [05\/98 – 07\/02]\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2382\" data-end=\"2448\"\u003e\n\u003cp data-start=\"2384\" data-end=\"2448\"\u003eIpsum \/ Picnic SXM10\/SXM15 – 2.0L 3S-FE Petrol [08\/96 – 05\/01]\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2449\" data-end=\"2501\"\u003e\n\u003cp data-start=\"2451\" data-end=\"2501\"\u003eLiteAce SR40 – 2.0L 3S-FE Petrol [01\/98 – 08\/02]\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2502\" data-end=\"2572\"\u003e\n\u003cp data-start=\"2504\" data-end=\"2572\"\u003eRAV4 SXA10\/SXA11\/SXA16G – 2.0L 3S-FE, 3S-GE Petrol [01\/94 – 09\/99]\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e","published_at":"2025-08-14T11:42:45+12:00","created_at":"2025-08-14T11:42:44+12:00","vendor":"Napa","type":"Timing Belt Kit","tags":["Automotive - Engine Components","Categories- Automotive"],"price":33900,"price_min":33900,"price_max":33900,"available":true,"price_varies":false,"compare_at_price":36300,"compare_at_price_min":36300,"compare_at_price_max":36300,"compare_at_price_varies":false,"variants":[{"id":46765289472244,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"NP-NTTKWP199","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"NAPA NTTKWP199 Timing Kit with Water Pump | Toyota 3S-FE, 4S-FE, 5S-FE Petrol Engines","public_title":null,"options":["Default Title"],"price":33900,"weight":0,"compare_at_price":36300,"inventory_quantity":0,"inventory_management":"shopify","inventory_policy":"continue","barcode":null,"requires_selling_plan":false,"selling_plan_allocations":[]}],"images":["\/\/sesdirect.co.nz\/cdn\/shop\/files\/202e7f81-bab3-415c-82db-a58694cfb22d1A6110602.jpg?v=1755134994"],"featured_image":"\/\/sesdirect.co.nz\/cdn\/shop\/files\/202e7f81-bab3-415c-82db-a58694cfb22d1A6110602.jpg?v=1755134994","options":["Title"],"media":[{"alt":"NAPA NTTKWP199 Timing Kit with Water Pump | Toyota 3S-FE, 4S-FE, 5S-FE Petrol Engines - SES Direct Ltd","id":39664834380020,"position":1,"preview_image":{"aspect_ratio":1.0,"height":453,"width":453,"src":"\/\/sesdirect.co.nz\/cdn\/shop\/files\/202e7f81-bab3-415c-82db-a58694cfb22d1A6110602.jpg?v=1755134994"},"aspect_ratio":1.0,"height":453,"media_type":"image","src":"\/\/sesdirect.co.nz\/cdn\/shop\/files\/202e7f81-bab3-415c-82db-a58694cfb22d1A6110602.jpg?v=1755134994","width":453}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003cp data-start=\"445\" data-end=\"963\"\u003eThe NAPA NTTKWP199 Timing Kit with Water Pump is an OEM-quality solution for Toyota’s 3S-FE, 4S-FE, and 5S-FE DOHC petrol engines. This complete kit includes all critical components for a full timing system overhaul — timing belt, tensioner, idler pulley, water pump, seal kit, and small parts — ensuring precise valve timing, reliable cooling, and extended engine life. Ideal for preventive maintenance or full timing service on mid-90s to early-2000s Toyota sedans, wagons, coupes, and SUVs.\u003c\/p\u003e\n\u003chr data-start=\"965\" data-end=\"968\"\u003e\n\u003cp data-start=\"970\" data-end=\"990\"\u003e\u003cstrong data-start=\"970\" data-end=\"988\"\u003eSpecifications\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"992\" data-end=\"1300\"\u003e\n\u003cli data-start=\"992\" data-end=\"1011\"\u003e\n\u003cp data-start=\"994\" data-end=\"1011\"\u003e\u003cstrong data-start=\"994\" data-end=\"1004\"\u003eBrand:\u003c\/strong\u003e NAPA\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1012\" data-end=\"1039\"\u003e\n\u003cp data-start=\"1014\" data-end=\"1039\"\u003e\u003cstrong data-start=\"1014\" data-end=\"1027\"\u003ePart No.:\u003c\/strong\u003e NTTKWP199\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1040\" data-end=\"1080\"\u003e\n\u003cp data-start=\"1042\" data-end=\"1080\"\u003e\u003cstrong data-start=\"1042\" data-end=\"1051\"\u003eType:\u003c\/strong\u003e Timing Kit inc. Water Pump\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1081\" data-end=\"1115\"\u003e\n\u003cp data-start=\"1083\" data-end=\"1115\"\u003e\u003cstrong data-start=\"1083\" data-end=\"1096\"\u003eWarranty:\u003c\/strong\u003e Service Interval\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1116\" data-end=\"1144\"\u003e\n\u003cp data-start=\"1118\" data-end=\"1144\"\u003e\u003cstrong data-start=\"1118\" data-end=\"1138\"\u003eUnit of Measure:\u003c\/strong\u003e Kit\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1145\" data-end=\"1231\"\u003e\n\u003cp data-start=\"1147\" data-end=\"1231\"\u003e\u003cstrong data-start=\"1147\" data-end=\"1160\"\u003eIncludes:\u003c\/strong\u003e Belt, Tensioner, Idler Pulley, Water Pump, Seal Kit, Small Parts Kit\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1232\" data-end=\"1262\"\u003e\n\u003cp data-start=\"1234\" data-end=\"1262\"\u003e\u003cstrong data-start=\"1234\" data-end=\"1251\"\u003eDriven Units:\u003c\/strong\u003e Camshaft\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1263\" data-end=\"1300\"\u003e\n\u003cp data-start=\"1265\" data-end=\"1300\"\u003e\u003cstrong data-start=\"1265\" data-end=\"1282\"\u003eHousing Type:\u003c\/strong\u003e Without housing\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-start=\"1302\" data-end=\"1305\"\u003e\n\u003cp data-start=\"1307\" data-end=\"1321\"\u003e\u003cstrong data-start=\"1307\" data-end=\"1319\"\u003eFeatures\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"1323\" data-end=\"1663\"\u003e\n\u003cli data-start=\"1323\" data-end=\"1395\"\u003e\n\u003cp data-start=\"1325\" data-end=\"1395\"\u003eComplete timing system kit for Toyota 3S\/4S\/5S series petrol engines\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1396\" data-end=\"1460\"\u003e\n\u003cp data-start=\"1398\" data-end=\"1460\"\u003eHigh-quality water pump ensures reliable cooling performance\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1461\" data-end=\"1529\"\u003e\n\u003cp data-start=\"1463\" data-end=\"1529\"\u003eOEM-spec belt, tensioner, and idler pulley for long service life\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1530\" data-end=\"1589\"\u003e\n\u003cp data-start=\"1532\" data-end=\"1589\"\u003eSeal kit prevents oil leaks and protects belt integrity\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1590\" data-end=\"1663\"\u003e\n\u003cp data-start=\"1592\" data-end=\"1663\"\u003eCovers a wide range of Toyota passenger and light commercial vehicles\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-start=\"1665\" data-end=\"1668\"\u003e\n\u003cp data-start=\"1670\" data-end=\"1691\"\u003e\u003cstrong data-start=\"1670\" data-end=\"1689\"\u003eVehicle Fitment\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp data-start=\"1693\" data-end=\"1705\"\u003e\u003cstrong data-start=\"1693\" data-end=\"1703\"\u003eToyota\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"1706\" data-end=\"2572\"\u003e\n\u003cli data-start=\"1706\" data-end=\"1799\"\u003e\n\u003cp data-start=\"1708\" data-end=\"1799\"\u003eCaldina ST190G\/ST191\/ST195G\/ST210G\/ST215G – 1.8L 4S-FE, 2.0L 3S-FE Petrol [11\/92 – 09\/02]\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1800\" data-end=\"1909\"\u003e\n\u003cp data-start=\"1802\" data-end=\"1909\"\u003eCamry \/ Vista SV21–SV42 \/ SXV10–SXV25 \/ SXV20 – 1.8L 4S-FE, 2.0L 3S-FE, 2.2L 5S-FE Petrol [11\/86 – 11\/01]\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1910\" data-end=\"1987\"\u003e\n\u003cp data-start=\"1912\" data-end=\"1987\"\u003eCarina ED ST162 \/ Carina ST170 – 1.8L 4S-FE, 4S-FI Petrol [08\/85 – 03\/92]\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1988\" data-end=\"2068\"\u003e\n\u003cp data-start=\"1990\" data-end=\"2068\"\u003eCelica ST162 \/ ST184 \/ ST204 – 2.0L 3S-FE, 2.2L 5S-FE Petrol [01\/87 – 08\/99]\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2069\" data-end=\"2120\"\u003e\n\u003cp data-start=\"2071\" data-end=\"2120\"\u003eChaser SX90 – 1.8L 4S-FE Petrol [10\/92 – 09\/96]\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2121\" data-end=\"2191\"\u003e\n\u003cp data-start=\"2123\" data-end=\"2191\"\u003eCorona ST171–ST210 – 1.8L 4S-FE, 2.0L 3S-FE Petrol [12\/87 – 06\/02]\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2192\" data-end=\"2255\"\u003e\n\u003cp data-start=\"2194\" data-end=\"2255\"\u003eCressida \/ Mark II SX90 – 1.8L 4S-FE Petrol [10\/92 – 09\/96]\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2256\" data-end=\"2326\"\u003e\n\u003cp data-start=\"2258\" data-end=\"2326\"\u003eCurren ST206–ST208 – 1.8L 4S-FE, 2.0L 3S-FE Petrol [02\/94 – 10\/98]\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2327\" data-end=\"2381\"\u003e\n\u003cp data-start=\"2329\" data-end=\"2381\"\u003eGaia SXM15 – 2.0L 3S-FE Petrol AWD [05\/98 – 07\/02]\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2382\" data-end=\"2448\"\u003e\n\u003cp data-start=\"2384\" data-end=\"2448\"\u003eIpsum \/ Picnic SXM10\/SXM15 – 2.0L 3S-FE Petrol [08\/96 – 05\/01]\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2449\" data-end=\"2501\"\u003e\n\u003cp data-start=\"2451\" data-end=\"2501\"\u003eLiteAce SR40 – 2.0L 3S-FE Petrol [01\/98 – 08\/02]\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2502\" data-end=\"2572\"\u003e\n\u003cp data-start=\"2504\" data-end=\"2572\"\u003eRAV4 SXA10\/SXA11\/SXA16G – 2.0L 3S-FE, 3S-GE Petrol [01\/94 – 09\/99]\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e"}
NAPA NTTKWP199 Timing Kit with Water Pump | Toyota 3S-FE, 4S-FE, 5S-FE Petrol Engines
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Shipping Information
Flat Rate Shipping New Zealand Wide:
- Urban Delivery: $7.95 for all orders under 30kg
- Rural Delivery: $10.95 for all orders under 30kg
- Heavy Items (over 30kg): $19.95 to any Mainstream Depot or non-rural address NZ-wide
We stock thousands of items in-house and utilize a network of suppliers across New Zealand to ensure quick access to a wide range of parts. Orders for in-stock items are typically dispatched on an overnight service nationwide. However, please allow an additional 1-2 days for large or oversized orders due to shipping constraints.
If you need any clarification on shipping times or availability, feel free to contact us!
Please note we do not take liability for the accuracy of photos as we go by part numbers not photos.
Operating Over the Holiday Period
SES Direct will be operating throughout the Christmas and New Year period on a skeleton crew, allowing us to continue processing orders and assisting customers during normal business days.
We are only fully closed on New Zealand Statutory Holidays.
⏰ Early Closures – Christmas Eve & New Year’s Eve
Due to early courier collections, we will be closing earlier than usual on:
-
Christmas Eve – 24 December
-
New Year’s Eve – 31 December
Orders placed after courier cut-off times on these days will be processed on the next working day.
📦 Order Processing & Dispatch
-
Orders are processed on working days only
-
Dispatch continues as normal on non-Stat Days
-
Operating on a skeleton crew may result in slightly longer processing times, particularly during peak days
We appreciate your patience during this busy period.
🏭 Supplier Holiday Closures
Some of our suppliers are closed or operating reduced hours over the holiday period, which may affect availability or lead times for certain items:
-
Briggs & Stratton – Closed until 5 January
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Oregon – Closed until 5 January
-
Oleo-Mac – Closed until 5 January
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Makita – Closed on Statutory Holidays only
Orders requiring stock from closed suppliers will be processed once suppliers reopen.
📞 Customer Support Hours
Our support hours remain:
Monday to Friday, 9am – 4pm
(excluding Statutory Holidays)
If we’re unable to respond immediately, please leave your details and we’ll get back to you as soon as possible.
🚚 Courier & Delivery Information
Couriers may experience higher volumes and minor delays during the Christmas period. Once orders have been dispatched, delivery timeframes are subject to courier networks.
Thank You 🎄
Thank you for your understanding and continued support. We wish you a safe and happy Christmas and New Year from the SES Direct team.
Our customer support hours remain Monday to Friday, 9am – 4pm (excluding Statutory Holidays). If we’re unable to respond immediately, please leave your details and we’ll get back to you as soon as possible.
Returns Policy
At SES Direct, our goal is to get your gear up and running as quickly as possible. If you've ordered the wrong part, we’re here to help and will do our best to sort things out for you.
Return Eligibility:
- Our return policy is valid for 14 working days from the delivery date of your order. Unfortunately, if 14 working days have passed, we cannot offer a refund or exchange.
- To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.
- Please note we do not take liability for the accuracy of photos as we go by part numbers not photos.
Return Process:
- Before returning any item, please contact us to receive a return number, which must accompany your returned goods. This will be supplied via email.
- Return shipping costs are the customer’s responsibility.
- Electrical items are only credited at our discretion.
- A restocking fee of 20% or $15.00 (whichever is greater) applies to common items we stock.
- For ‘indent’ parts (special orders made just for you), a minimum 25% restocking fee applies.
- Some specialist or ‘one-off’ items may not be eligible for return if they cannot be sent back to our suppliers.
Freight Credit:
We will only credit freight costs if we sent the incorrect part by mistake.
If you're unsure about a product or need clarification on our returns policy, please contact us before placing your order. We're happy to help! You can reach us at 0800 296 586.
