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Fork
Returns Policy
At SES Direct, our goal is to get your gear up and running as quickly as possible. If you've ordered the wrong part, we’re here to help and will do our best to sort things out for you.
Return Eligibility:
- Our return policy is valid for 14 working days from the delivery date of your order. Unfortunately, if 14 working days have passed, we cannot offer a refund or exchange.
- To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.
- Please note we do not take liability for the accuracy of photos as we go by part numbers not photos.
Return Process:
- Before returning any item, please contact us to receive a return number, which must accompany your returned goods. This will be supplied via email.
- Return shipping costs are the customer’s responsibility.
- Electrical items are only credited at our discretion.
- A restocking fee of 20% or $15.00 (whichever is greater) applies to common items we stock.
- For ‘indent’ parts (special orders made just for you), a minimum 25% restocking fee applies.
- Some specialist or ‘one-off’ items may not be eligible for return if they cannot be sent back to our suppliers.
Freight Credit:
We will only credit freight costs if we sent the incorrect part by mistake.
If you're unsure about a product or need clarification on our returns policy, please contact us before placing your order. We're happy to help! You can reach us at 0800 296 586.
🐣 Easter Trading Hours Update 🐰
Please note our Easter weekend schedule:
Closed:
Friday 3rd April (Good Friday)
Monday 7thApril (Easter Monday)
Tuesday 3rd April – Southland Anniversary Day:
While it’s a public holiday in our region, we’ll be open with a skeleton crew order processing.
Please note: Courier services will be unavailable, so dispatch will be limited.
We’ll be working behind the scenes to get your orders prepped and ready to go first thing Wednesday 8th April when full operations resume.
Thanks for your understanding and have a great Easter!
