We Stock thousands of items, and also use suppliers around NZ to supply our customers. Most orders will be shipped on a overnight service nationwide. However, due to size restrictions this can take and extra 1-2 days on large orders. Please contact us for any clarification.
Here at SES Direct we want to get your gear up and running. If you have ordered the incorrect part we will assist and endeavour to get you sorted.Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return freight is your cost.
NOTE: Electrical items that have been opened are only credited at our discretion.
No restock fee is charged for common items we stock.
For ‘indent’ parts (ordered specially for you) we apply a minimum 20% re-stock fee.
For some specialist or ‘one-off’ items that we are unable to return to our suppliers a re-stock fee of 50% will apply.
Freight is only credited if we made the error and sent the incorrect part by mistake.
If you have any doubt please contact us prior to ordering so we can clarify how our policy may affect your order. Or you can call us on 0800 296 586